For more detail you can request the Data Protection and Personal Data Breach Policies by email: [email protected] or by phone: 07395 171409.

The type of personal information we currently collect and process

Service user personal data
Trustee and volunteer personal data

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you in order to:

enable service users to access the services we provide
keep everyone safe
fulfil our legal obligations

We may share this information either with your consent or if required to do so by law.

What the lawful bases under the General Data Protection Regulation (GDPR) are for processing this data

(a) Your consent. You are able to remove your consent at any time using the contact details above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information

Your electronic and hard copy information is stored securely and only for the length of time specified in the Data Protection and Retention Policy. We will then securely dispose of this information.

Under data protection law, you have rights including

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the contact details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Informa5on Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk